pelbet Privacy Policy

01 Introduction

pelbet ("we," "us," or "our") operates the online gaming platform accessible at pelbet.vip (the "Platform"). We are committed to safeguarding the privacy and personal data of every player who registers and uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and protection of your personal information.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by pelbet in connection with the Platform, whether collected online, through our mobile-optimized site, or through our customer support channels.

By accessing or using the pelbet Platform, creating an account, or interacting with any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the pelbet Platform.

02 Personal Data We Collect

pelbet collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are at least 21 years of age);
• Philippine mobile number;
• Email address;
• Residential address (province, city/municipality);
• Nationality.

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID, Voter's ID);
• Proof of address (e.g., utility bill, bank statement issued within the last 3 months);
• Selfie or live photo for identity matching purposes.

2.3 Financial Information

• GCash or Maya mobile wallet number (registered in your name);
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (card number, expiry — stored in tokenized form only);
• Transaction history, deposit amounts, withdrawal requests, and account balance records.

2.4 Gaming & Behavioral Data

• Game history, bet records, win/loss data, and session duration;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Customer support interaction records.

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Cookies and session identifiers (see Section 7);
• Log data including access times, pages visited, and referring URLs.

03 How We Collect Your Data

pelbet collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you browse or interact with the pelbet Platform;
• From third-party payment providers — GCash, Maya, and partner banks may share transaction confirmation data with pelbet to verify payments;
• From identity verification partners — pelbet may use accredited third-party KYC service providers to verify the authenticity of documents you submit;
• From fraud prevention and compliance services — to meet our obligations under Philippine anti-money laundering laws and PAGCOR compliance requirements.

04 How We Use Your Personal Data

pelbet uses your personal data strictly for the purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes without your prior consent.

• Account creation and management — to register your account, verify your identity, and maintain your player profile;
• Service delivery — to process deposits and withdrawals, credit winnings, apply bonuses, and provide access to games and betting markets;
• Legal and regulatory compliance — to fulfill our obligations under the Philippine Data Privacy Act, PAGCOR regulations, and the Anti-Money Laundering Act (AMLA), including Know Your Customer (KYC) and transaction monitoring requirements;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct;
• Responsible gaming — to monitor gaming behavior, enforce deposit and loss limits, process self-exclusion requests, and identify players who may need support;
• Customer support — to respond to your inquiries, resolve disputes, and improve our support services;
• Marketing and promotions — to send you relevant offers, bonuses, and platform updates, where you have consented to receive such communications. You may opt out at any time;
• Platform improvement — to analyze usage patterns, troubleshoot technical issues, and enhance the overall pelbet experience.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pelbet processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and pelbet (i.e., to provide the gaming services you have registered for);
• Legal obligation — processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, AMLA obligations, and NPC data privacy requirements;
• Legitimate interests — processing is necessary for pelbet's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights;
• Consent — for marketing communications and any processing not covered by the above bases, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

pelbet may share your personal data with the following categories of recipients:

• Payment service providers — GCash, Maya, and partner banks, solely to process your deposits and withdrawals;
• KYC and identity verification providers — accredited third-party services used to verify your identity documents in compliance with PAGCOR and AMLA requirements;
• Fraud prevention and security services — third-party providers that help pelbet detect and prevent fraudulent activity on the Platform;
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or court order;
• Professional advisers — lawyers, auditors, and accountants, subject to strict confidentiality obligations;
• Business successors — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom pelbet shares personal data are required to process that data in accordance with applicable Philippine data privacy laws and pelbet's data processing agreements.

07 Cookies & Tracking Technologies

pelbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the pelbet website. We use the following types of cookies:

• Strictly necessary cookies — essential for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled;
• Functional cookies — remember your preferences (such as language settings and responsible gaming limits) to provide a more personalized experience;
• Analytics cookies — help us understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized;
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pelbet Platform. pelbet does not use third-party advertising networks or social media tracking pixels.

08 Data Retention

pelbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Active account data — retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations;
• KYC documents — retained for a minimum of 5 years after the end of the business relationship, as required by the Anti-Money Laundering Act;
• Transaction records — retained for a minimum of 5 years from the date of each transaction;
• Customer support records — retained for 3 years from the date of the last interaction;
• Marketing consent records — retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, pelbet will securely delete or anonymize it in accordance with our data disposal procedures.

09 Data Security

pelbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pelbet Platform;
• Encryption at rest for sensitive data stored in our databases, including financial information and KYC documents;
• Access controls — personal data is accessible only to pelbet personnel who require it to perform their job functions, subject to strict role-based access policies;
• Two-factor authentication (2FA) available for all player accounts;
• Regular security audits and penetration testing of the Platform's infrastructure;
• Incident response procedures — in the event of a personal data breach, pelbet will notify affected users and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pelbet:

To exercise any of these rights, please contact pelbet's Data Protection Officer via live chat or email at [email protected]. pelbet will respond to all verified requests within 15 business days in accordance with NPC guidelines.

11 Children's Privacy

If you are a parent or guardian and believe that a minor in your care has provided personal data to pelbet, please contact us immediately at [email protected] so we can take appropriate action. pelbet takes underage gambling prevention seriously and cooperates fully with PAGCOR's child protection guidelines.

12 Third-Party Links

The pelbet Platform may contain references to third-party services such as payment providers (GCash, Maya, partner banks). pelbet is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you use in connection with your pelbet account. pelbet does not control and is not liable for the content, privacy policies, or practices of any third-party websites or services.

13 Changes to This Privacy Policy

pelbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, pelbet will notify registered users via email or a prominent notice on the Platform, and the "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the pelbet Platform after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how pelbet protects your personal data.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact pelbet's designated Data Protection Officer (DPO):

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the pelbet Platform

For complaints that cannot be resolved directly with pelbet, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph.